Shipping Policy

We proudly offer FREE worldwide shipping via ePacket!  Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 25 business days. Please consider any holidays that might impact delivery times.

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.  To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please reach out us via E-mail.
Please allow 1 to 3 working days for the tracking information to show.

Returns:
By placing an order on Spotack, you are responsible for the cost of return shipping back to Spotack.  Please refer to our Return Page for further information on how to make a return.

Lost/Stolen Packages:
Spotack is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page   If you have any further questions on how to do this please reach out to our customer support team at support@spotack.store